The concept of conflict and its main elements, management styles and methods of constructive work on misunderstandings were outlined by Lars Gronlund, a trainer-counselor on police-community interaction of the EUAM, during the “Communication and conflict de-escalation” webinar.
The cadets considered the model and stages of conflict development. They learned about its sides and methods of de-escalation. The speaker paid attention to the triangle of conflict – attitude, behavior and circumstances/contradictions. Lars Gronlund defined the recautions the police officers should use when resolving misunderstandings.
DonSUIA thanks EUAM for the opportunity to gain valuable experience and knowledge and hopes for further fruitful cooperation!